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Syracuse, NY 2413 Brewerton Rd Mattydale, NY 13211 Toll-free: 866-537-1905 Local: 315-454-9625 syracuse@daddys.com

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How Daddy's Rates Used Gear Like New Perfect! Has all components, original box, manuals and accessories. This could pass as a new instrument. Excellent Nearly Perfect. Has all components, original box, manuals and accessories. There may be slight flaws under close inspection. Very Good Well played but well taken care of. The item will probably not have all original packaging and possibly no manual or accessories. The item will function fully and won’t have any major scuffs, dings or gouges. This is the most common condition. Good Well played and road worn. Good condition items look used. Some scuffs, a few dings, maybe a knob or 2 missing on a mixer, no manual, no accessories. These items are usually fully functional or do not take much to make them fully functional. Fair Beat up but functional. Missing knobs, modified items, large rips on tolex, no manual or accessories. Fair condition items should only have cosmetic flaws. ASIS Sold with no warranty. Likely issues, both cosmetic and functional. Project Sold with no warranty. ASIS.

What is Daddy's Trade-Up Guarantee?

GET MOST OF YOUR MONEY BACK FOR UP TO 3 YEARS! That’s right! Daddy’s Trade-Up Guarantee gives you peace of mind, protecting your musical investment like no other! Every NEW and USED instrument we sell at Daddy’s is backed by this guarantee, and you can even purchase optional plans that make this great guarantee even better! Expanded Benefits Plan.

30 Day Used Item Warranty

Every used instrument we sell comes backed with a 30 day used item warranty. Our warranty covers both parts and labor. Instrument repairs will be directed to Daddy's In-house Repair Department.

Some exclusions include guitar setups, diagnostics, accidental or intentional damage from physical abuse, misuse, acts of God, spilled liquids, water damage, improper storage, repairs performed by non-authorized personnel or any other problems caused by factors that are beyond the normal usage of the product. This plan does not cover tubes, drum heads or guitar / bass strings.

To obtain warranty repair for your item please email us at service@daddys.com.

How we handle returns

All USED - and NEW - GEAR purchased at daddys.com comes with a 15-day, no questions asked return policy. If you're not happy with the way your new instrument sounds, feels or looks, then we're not happy either. Some restrictions do apply. See below for details, or speak with your salesperson.

Products purchased from Daddy's may be exchanged or returned for full refund within 15 days of purchase, as long as the item is returned in "as sold" condition, including all original packaging materials - including cables, manuals, power adapters, blank warranty cards, disks/CDs, etc. (Some return restrictions apply*)

A 10% restocking fee will be charged if all original packaging is not in "as sold" condition.

*Return Restrictions: The following items / categories are not returnable: Software, sheet music, music books, videos/DVDs, harmonicas, and mouthpieces, internal earphones, earplugs, DJ cartridges and styli. "Special Order" items ordered from manufacturer for a specific customer are also not returnable

Products sold in the following categories and returned within the 15 - day period carry a 10% restocking fee on returns. DJ Gear - mixers, turntables, CD players, lighting effects/fog machines, etc; All Recording Gear / Studio Monitors; Rack mount effects; Pro Workstations Keyboards, all microphones. An additional 10% fee will charged if all original packaging is not in "as sold" condition.

CASH/CHECK PURCHASE REFUNDS will be issued by check and mailed from Daddy's corporate headquarters, generally in 7 to 10 working days. CREDIT CARD PURCHASE REFUNDS will be credited to your credit card immediately.

5 Day Tryout Period

The condition of an instrument is in the eye of the beholder. Our 'Very Good' might rate as simply 'Good' to you. We don't want you to have to settle for an instrument that isn't what you expected. For this we offer a five day tryout period of all used instruments (except for those sold AS IS). This tryout period starts on the day that you recieve your instrument. If you're unhappy with your purchase simply Request a Return, we'll get a pre-paid shipping label to you and we'll cover shipping both ways.